Experience Design Consultancy and Managed Services
We offer business-to-business (B2B) services in designing wow customer experiences (CX) across the customer journey in all channels with superior customer value, distinct differentiation and high net promoter score (NPS), leading to improved customer loyalty and advocacy.
Learning Experience Design (LXD)
We help organisations to design and administer learning experiences in an asynchronous online, synchronous live and physical workshop format. We deliver high relevance, differentiation and engagements in academic courses, professional certificate programmes, continued medical education (CME) and continuing professional development (CPD).
Customer-Centric Strategy
We help organisations to devise customer-centric strategies to grow customers’ wallet share and maximise customer lifetime value (CLTV). It involves creating and nurturing culture through behaviours, practices, standards and metrics that encourage all employees to focus on delivering outstanding customer experiences (CX) each time.
User Experience Design (UXD)
User Experience (#UX) Research & Design enhances the brand's value to the user. The benefit can be comparable even to that of new products & services. Our expertise helps businesses to design brand experiences and perceptions through user-centric innovations and improvements in product, packaging, pricing and promotions.