What We Offer

We partner with businesses in their exponential growth trajectory through designing a unique, memorable and consistent customer experience as an invincible competitive edge.
  • Enhancing brand loyalty by user-centric experience design for a product/service.
  • User Insight Discovery by administering User Experience (UX) Design Research.
  • Ideation to execution projects on new customer service/engagement innovation,  patient engagement innovations etc.
  • Customer Journey Mapping for a product/service, persona and stakeholder mapping.
  • Skill Building workshops for Sales Leaders  for up-skilling  their capacity on
    1. Win-Win Customer Relationship Building,
    2. Business Assertiveness in Dealing with Sensitive Customers
    3. Understanding Customer’s Business &  Partnering
    4. Harnessing on Customer Life Time Value (CLV) for Growth
    5. Simple Technologies in Use for Effective Sales Administration
  • Marketing Team Up-skilling based on  ‘Design Thinking’ and User Experience Design process on :
    1. Enhancing User Brand Interaction & Loyalty
    2. Customer Experience
    3. Crafting Customer Centric Communication
    4. CX approach to New Product or  Service Launch
    5. Customer Engagement Innovation
    6. Medical Education / CME Innovation
    7. Healthcare Profession (HCP) Education & CPD
    8. Using Simple Technology for better sales team/customer engagement
    9. Patient Engagement to drive usage and adherence
    10. New Product Launch with embedded Customer Experience for fast adoption
  • Consulting for appropriate technology adoption for an effective and efficient system of customer experience in the entire customer journey and across channels.

Ethnography in Pharma Healthcare

CX in Pharma Product Launch

CliniEx - getting better at clinical decision making