Who We Are

The business world is going through a big and rapid change. Digital and mobile technology have brought about immense power in customers' fingertips. Today's customers are well informed and expecting greater experience than just a good service or feature packed product. Products and services are reached to the level of 'sameness' in most of the industries.
Emotions, trust, convenience, ease of transactions and overall customer experience throughout the association with business, play a deciding role in individuals customer's decisions. The world is witnessing herald of a new economic phase called 'Experience Economy'. In this era and for that matter always, Customer Experience (CX) is a competitive edge which can't be copied by competitors. We believe customer must feel happy each time they transact with bossiness and should be happier to do it more often.

People

Pranav Kumar

Chief Experience Designer

Pranav Kumar

Chief Experience Designer

Pranav has over 23 years of experience in sales, marketing and customer experience. After doing his bachelor degree in Journalism and an MBA with specialisation in marketing, he joined Cipla, a top Indian pharmaceutical company as a management trainee. 4 years later, he joined Dr Reddy’s and become part of the steep growth trajectory there in sales and marketing. He then shifted to ‘customer engagement’ function in Dr Reddy’s in 2007. He was heading CRM & customer experience function for India chronic business there. He started a management consulting firm ‘Praakamya’ in November 2018. 'Praakamya CX Designers' have been helping

Miliind Harrdas

Creativity Catalyst

Miliind Harrdas

Creativity Catalyst

Do you feel your organization hasn’t yet caught up to creativity and innovation?
Do your team members approach creative ideas with a closed mind and are unable to think beyond a routine?
You need a CREATIVITY CATALYST if your answer is ‘yes’ to any of the above questions.
WHAT I DO?
As a workshop facilitator and a keynote speaker, I show people how to think creatively. During brainstorming sessions, I help the group generate differentiating business ideas. As a creativity consultant, I work closely with teams on critical projects that require innovative ideas, help them through all the stages, starting

Dr B Karunakar

Academics

Dr B Karunakar

Academics

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Amrthesh Neeraje

Marketing Communications

Amrthesh Neeraje

Marketing Communications

Sri Ram

Corporate Communications

Sri Ram

Corporate Communications

Partner with us

We partner with professional technology companies to evaluate and deploy in organisations as per need and customer experience maturity level. Please contact us if you are a technology company in the customer experience space.